Vinesse's Satisfaction Guarantee
At Vinesse, we're only satisfied when you are. Taste
in wine is uniquely personal, and varies widely between individuals,
but the wines we ship all exceed our high Quality, Value, Variety, and
Interest criteria.
We guarantee not just our wines, but your satisfaction.
Our policy is simple. If you don't enjoy a wine or other product you
receive from us for any reason, call us within 30 days and we'll replace
or refund your purchase
back to top Contact Us
Call us during our business hours:
1-800-823-5527, 8:00 AM to 5:00 PM Pacific Time, Monday through Friday.
Write:
822 Hampshire Suite E
Westlake Village, CA 91361
Fax: 805-496-4311
Email: info@vinesse.com
back to top Vinesse, LLC respects
the privacy of the information you submit to us when visiting our web
site or becoming a Cyber Circle member.
When you visit our site, we do not collect your name,
email address or any other personal information unless you provide it
to us.
We send the Vinesse Cyber Circle Newsletter -- our
email update on wine news, membership benefits and limited release wine
opportunities -- to members who request it.
You can unsubscribe at any time by contacting info@vinesse.com or
by following instructions in the emails.
back to top Shipping Costs
Shipping costs for wine within the Continental U.S.
are applied using the following rates and will appear in the shopping
cart before you complete your transaction. The carrier and service speed
may vary by state and time of year. The shipments will be delivered by
UPS Ground or Golden State Overnight. An additional surcharge will be
added to all deliveries in Alaska and Hawaii. New Hampshire State
Sales Tax will be added to all products shipped into New Hampshire.
All carriers specify that wine orders require a person
at least 21 years of age sign for your delivery. The use of a business
address can help expedite delivery by a day and often makes the signature
requirement easier.
For all wines, pricing is applied per bottle according
to the chart below. Quantities listed represent box sizes used for shipping.
For quantities not listed, go to next higher quantity. Quantities over
12 will ship in two or more boxes.
| Delivery Address In: |
# Bottles Ordered
|
Standard S&H |
AK,
AL,
CA,
CO,
CT,
HI,
IA,
ID,
IL,
LA,
MN,
MO,
MT,
NC,
ND,
NE,
NH,
NM,
NV,
OH,
OR,
TX,
WA,
WI,
WV,
WY
|
1
|
$11.76
|
|
2
|
$12.03
|
|
3 - 4
|
$12.84
|
|
5 - 6
|
$14.67
|
|
7 - 12
|
$21.96
|
For Gift Baskets, Accessories and Samplers, each of
which ships separately (some exemptions apply), pricing is applied per
item according to the chart below, based on weight and size. Some additional
fee surcharges may be added for some items shipped from different locations.
Max |
Max |
Standard |
0 |
2 |
$7.55 |
2.01 |
3 |
$8.05 |
3.01 |
4 |
$8.55 |
4.01 |
5 |
$9.05 |
5.01 |
6 |
$9.55 |
6.01 |
7 |
$10.05 |
7.01 |
8 |
$10.55 |
8.01 |
9 |
$11.05 |
9.01 |
10 |
$11.55 |
10.01 |
15 |
$13.50 |
15.01
|
19 |
$17.05 |
19.01 |
30 |
$25.50 |
30.01 |
50 |
$37.50 |
50.01 |
100 |
$47.50 |
back to top
Delivery Dates
Wine orders and new wine club memberships will be
processed immediately upon receipt. The package will usually leave
our warehouse within a day of receiving the order.
| Location |
Transit Time |
California |
1-2 business days |
Western USA |
2-3 business days |
Midwest |
4-5 business days |
East |
5-8 business days |
back to top Returns Policy
At Vinesse we pride ourselves on our fair return policy.
Here are some important details.
Because many of the wines we offer are hard
to find, rare, and in limited supply, all orders are subject to availability
and quantity limitation. We reserve the right to replace orders with
similar wines based on varietals, vintage and of equal or greater value.
If no suitable substitute wine is available, we will issue a refund instead.
We cannot accept returns of opened wine or of items
with missing or damaged components.
Vinesse cannot be responsible for items returned due
to relocation or travel that we do not know about ahead of time. Wines
returned as non-deliverable will result in the issuance of a credit voucher
for the purchase price, less shipping & handling. Please allow 14
days for all credits.
back to top Ordering & Shipment Help
What are the legal terms of the sale?
All wines are sold in California and title passes to the buyer
in California. We make no representations to the legal rights of anyone to ship
or import alcoholic beverages into any state outside of California. The buyer
is solely responsible for the shipment of wines. By placing this order with us,
you authorize Vinesse, Inc. to act on your behalf in processing this order, including
engaging a common carrier to deliver it. Wines may be sold and delivered only
to persons who are at least 21 years of age and in placing your order you represent
to us that you are at least 21 years old. When your wines are delivered, the
person receiving delivery will be required to show identification proving that
he or she is at least 21 years of age. All offers are void where prohibited by
law and void to everyone under 21 years old.
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