About Vinesse


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SATISFACTION GUARANTEE

Shipping and Support

Satisfaction GuaranteeContact UsPrivacy PolicyReturn PolicyShipping & HandlingDelivery TimesOrdering HelpDelivery TimesTerms of the Sale

 

 

Our Satisfaction Guarantee

We are only satisfied when you are. Taste in wine is uniquely personal, and varies widely among individuals, but the wines we ship all exceed our high quality, value, variety, and interest criteria.

We guarantee not just our wines, but your satisfaction. Our policy is simple. If, for any reason, you don't enjoy a wine or other product you receive from us, call us within 30 days and we'll replace or refund your purchase.

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Customer Support and Contacting Vinesse

For help with memberships and orders, please contact our toll-free customer service at 800-823-5527 from 8 AM to 5 PM Pacific Time, Monday - Friday, or contact our LiveChat agent from 8 AM to 5 PM Pacific Time, Monday - Friday.

If you would like to write us, contact:

Vinesse Customer Support
822 Hampshire Rd. Suite E
Westlake Village, CA 91361

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Privacy Policy

Vinesse, LLC respects the privacy of the information you submit to us when visiting our websites or becoming a CyberCircle member.

When you visit our sites, we do not collect your name, email address or any other personal information unless you provide it to us via form entry — upon which you may be contacted for customer service purposes and follow-up on the use of our websites and forms. We do not rent, share, sell, or trade e-mail addresses.

We send the Vinesse CyberCircle newsletter — our email update on wine news, membership benefits and limited-release wine opportunities — to members who request it. You can unsubscribe at any time by following instructions in the emails.

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Return Policy

We pride ourselves on our fair return policy. Here are some important details.

Because many of the wines we offer are hard to find, rare and in limited supply, all orders are subject to availability and quantity limitation. We reserve the right to replace orders with similar wines based on varietals and vintage of equal or greater value. If no suitable substitute wine is available, we will issue a refund instead.

We cannot accept returns of opened wine or of items with missing or damaged components.

Vinesse cannot be responsible for items returned due to relocation or travel that we do not know about ahead of time. Wines returned as non-deliverable will result in the issuance of a credit voucher for the purchase price, less shipping & handling. Please allow 14 days for all credits.

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Shipping & Handling

Adult Signature Required

All carriers specify that wine orders require a person at least 21 years of age sign for your delivery. The use of a business address can help expedite delivery by a day and often makes the signature requirement easier.

Shipping Rates

Shipping costs for wine within the continental U.S. are applied using the following rates and will appear in the shopping cart before you complete your transaction. The carrier and service speed may vary by state and time of year. The shipments will be delivered by UPS Ground or Golden State Overnight.

For all orders and club shipments of wine to the following states, shipping rates are applied per bottle according to the chart below. Quantities listed represent box sizes used for shipping. For quantities not listed, go to next higher quantity. Quantities over 12 will ship in two or more boxes.

Bottles Ordered Standard S&H
1 $18.00
2 $18.00
3–4 $21.00
5–6 $25.00
7–12 $34.00
13–15 $39.00

For all orders and club shipments of wine to NY, NJ, MD, ME, DC, PA, MA, IN, AZ, KS, MT, DE, RI, FL, and MI an additional surcharge of 8.5% will be added to the shipment total.

For residential deliveries, a $2.50 surcharge will be applied. Because wine shipping regulations require an adult signature, having your wine shipments delivered to a business address is often the best choice. Members who have made the switch report a much better experience, and the $2.50 surcharge will be waived for shipments to business addresses. Call us anytime to make the switch.

Alaska and Hawaii

Shipments to the states of Alaska and Hawaii will be charged an additional surcharge of 20%.

For Gift Baskets, Accessories and Samplers, each of which ships separately (some exemptions apply), pricing is applied per item according to the chart below based on weight. Some additional fee surcharges may be added for some items shipped from different locations.

Minimum Maximum Standard
0 2 $7.55
2.01 3 $8.05
3.01 4 $8.55
4.01 5 $9.05
5.01 6 $9.55
6.01 7 $10.05
7.01 8 $10.55
8.01 9 $11.05
9.01 10 $11.55
10.01 15 $13.50
15.01 19 $17.05
19.01 30 $25.50
30.01 50 $37.50
50.01 100 $47.50

Sales Tax

Sales Tax will be charged to shipments delivered to CA, GA, NH, VA, and WY.

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Delivery Times

Wine orders and new wine club memberships will be processed immediately upon receipt.  Orders are typically processed and shipped within 48 hours of receiving your order.

Location Transit Time
California 1 day
Western USA 2–3 business days
Midwest 4–5 business days
East 5–8 business days

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Ordering Help & Shipment Help

For help with orders and shipments, please contact our toll-free customer service at 800-823-5527 or contact our LiveChat agent from 8 AM to 5 PM Pacific Time, Monday - Friday.

If you would like to write us, contact:

Vinesse Customer Support
822 Hampshire Rd. Suite E
Westlake Village, CA 91361

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Terms of the Sale

What are the terms of the sale? All orders are fulfilled by licensed entities. All wines are sold in California and title passes to the buyer in California. We make no representations to the legal rights of anyone to ship or import alcoholic beverages into any state outside of California. The buyer is solely responsible for the shipment of wines. By placing this order with us, you authorize Vinesse, Inc. to act on your behalf in processing this order, including engaging a common carrier to deliver it. Wines may be sold and delivered only to persons who are at least 21 years of age, and in placing your order you represent to us that you are at least 21 years old. When your wines are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years of age. All offers are void where prohibited by law and void to everyone under 21 years old. Due to state alcohol regulations, items, in some instances, may not be given away for "free". Although an offer may be positioned that you are receiving a free gift and incentive, you are in fact receiving the wine and gift at an overall discounted price.

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